Ask Claire.

Las personas muy amables me gusta su atención gracias.

I had a lot of Medicare questions that Dawn was able to help me understand. I appreciated her professionalism and customer service. She was very informative and helpful.

Luz helped me enroll in a Medicare plan that met my needs. Sandy called to check in on me, and I shared that I had issues with a referral. She knew how to contact member services and we called them together. I would recommend anyone to take advantage of working with Ask Claire because they take the time to understand your needs, and are clear and direct in their explanations. They have my best interest and speak in my own language, Spanish.

Sandy helped me understand the enrollment process and connected me with Sergio. Sergio was very helpful in answering my questions about finding the right Medicare supplemental plan. Sergio helped me complete my application for my supplemental Medicare plan. Awesome!

Luz explained everything clearly and I was able to understand the details. Once my plan was effective, Sandy called me to make sure I had received my benefit card and information. She reminded me of the OTC allowance and explained how to utilize it. I am happy with the service I have received.

Tenía dudas acerca de mi plan queria saber si había un cambio por que llego correspondencia que me confundió un poco y quería asegurarme de tener la cobertura para los servicios que necesito. Sandy me ayudó a entender cómo utilizar mis beneficios y a donde tengo que acudir en caso de una urgencia.

Le marqué a Sandy por que me sentía confundida con unos cambios se habían hecho con mi proveedor de salud sin mi autorización previa. Ella me ayudo a encontrar una solución a mi problema y a buscar doctor de mi agrado y cercano a mi.

Sandy was helping me with my Medicare issue. She is very nice and tried to help me solve the problem with [my health plan], patiently listening and guiding me during the phone conversation.

Thank you.

Speaking with a live friendly and knowledgeable person. If I had a question that he couldn’t answer he told me so and found out the answer and responded within 24 hours! Excellent customer service.

I’m glad I was referred to Sandy to help with my issue because having Juntos Convivimos [Connect for Life] was very important to me. I suddenly lost access to the program, but she helped me call my healthcare provider to ensure I could continue with my circle of friends and the facilitators who have become very close to me. Now I can return to the activities in my circle.

Ask Claire was helpful because when I called with many questions, Sandy stayed on the phone with me while trying to get local resources for the food assistance I needed help with. We contacted my plan together to help me understand some of the benefits and limitations I have with my current provider, and I know I can get more out of the benefits I didn’t think I had.